Accounts & Finance
Managing your account should be simple. Our finance team is here to make it easy, providing clear and friendly support whenever you need it.
How our finance team can help
Understand invoices
Set up or update payment options
Check account balances
Answer billing queries
Billing & payments
Do you offer direct debit or autopay options?
Yes! Direct debit and invoice payment options are available. Please contact us to set this up.
What is your refund policy?
At WasteCo, we are committed to providing quality service and customer satisfaction. If you believe you are entitled to a refund, please review the policy here
What happens if I miss a payment?
At WasteCo, we value timely payments to ensure uninterrupted service and smooth account management. Review our policy on missed or failed payments.
Are there any hidden fees?
If we’re unable to collect your bin due to reasons outside of our control, a failed service fee may apply.
Potential causes of a failed service may include:
- locked gates or restricted site access;
- bins not places in the correct pickup location;
- obstructions, like vehicles or construction;
- dogs or other hazards on site; or
- last-minute cancellations without notice.
To avoid any failed service fees, please ensure:
- we have safe, unobstructed access to your bin;
- your bin is accessible, and it is filled no higher than the top of your bin; and
- you call us the night before if you need to reschedule your collection.
If you believe a charge was incorrectly applied, contact us within 7 days of the invoice for review. We may waive the fee at our discretion if access is available or circumstances are beyond your control. Contact our team if you need any help.
What happens if my bin is overweight?
Each bin hire includes an allocated weight allowance. If your bin exceeds this allowance, overweight charges will apply. We weigh the bin at the time of collection and if it’s overweight, you’ll be charged in your next invoice as a collection charge.
To avoid extra charges, please check your weight limits when booking and avoid overloading your bin.
What bank details should I use?
For payment purposes, please use the following bank account details:
Account number: 38–9015–0171161–00
Account name: WasteCo NZ Limited
Reference: use the number on your invoice, which looks like INV–0000
When making a payment, please ensure the account name is entered exactly as ‘WasteCo NZ Limited’ to pass the Confirmation of Payee checks. Even if you are paying a WasteTECH or Cleanways invoice, please update your payee information to WasteCo NZ Limited, as all payments go to the same account and the name must match for the payment to go through.
If you are a WasteCo Southern customer, please refer to the specific billing details on your invoice.
If you experience any issues, feel free to contact us and we’ll be happy to help.