Frequently asked questions

We proudly service the following regions for both commercial and residential customers: Auckland Central, South Auckland, Waikato, Nelson, Christchurch, Ashburton, Timaru, Oamaru, Dunedin, Cromwell, Balclutha, and Invercargill.

Not sure if we service your exact address? Get in touch with our Customer Service team and we’ll be happy to help.

Call our Customer Service team on 0800 341 1111 or let your sales representative know and they’ll be able to help.

We have 23L to 30m³ bins to suit different needs; please reach out to our team for more details.

Collection schedules vary depending on your location and individual requirements. Contact our Customer Service team to request your collection calendar.

Our handy guide shows exactly what goes where, so you can keep things clean 
and compliant.

If you need to update your address, contact info or payment details, please get in touch with our Customer Service team online, or call us on 0800 341 1111

Yes! Direct debit and invoice payment options are available. Please contact us to set this up.

At WasteCo, we are committed to providing quality service and customer satisfaction. If you believe you are entitled to a refund, please review the policy here

At WasteCo, we value timely payments to ensure uninterrupted service and smooth account management. Review our policy on missed or failed payments.

If we’re unable to collect your bin due to reasons outside of our control, a failed service fee may apply.

Potential causes of a failed service may include:

• locked gates or restricted site access;
• bins not places in the correct pickup location;
• obstructions, like vehicles or construction;
• dogs or other hazards on site; or
• last-minute cancellations without notice.

To avoid any failed service fees, please ensure:

• we have safe, unobstructed access to your bin;
• your bin is accessible, and it is filled no higher than the top of your bin; and
• you call us the night before if you need to reschedule your collection.

If you believe a charge was incorrectly applied, contact us within 7 days of the invoice for review. We may waive the fee at our discretion if access is available or circumstances are beyond your control. Contact our team if you need any help.

Each bin hire includes an allocated weight allowance. If your bin exceeds this allowance, overweight charges will apply. We weigh the bin at the time of collection and if it’s overweight, you’ll be charged in your next invoice as a collection charge.

To avoid extra charges, please check your weight limits when booking and avoid overloading your bin.

For payment purposes, please use the following bank account details:

Account number: 38–9015–0171161–00 

Account name: WasteCo NZ Limited

Reference: use the number on your invoice, which looks like INV–0000

When making a payment, please ensure the account name is entered exactly as ‘WasteCo NZ Limited’ to pass the Confirmation of Payee checks. Even if you are paying a WasteTECH or Cleanways invoice, please update your payee information to WasteCo NZ Limited, as all payments go to the same account and the name must match for the payment to go through.

If you are a WasteCo Southern customer, please refer to the specific billing details on your invoice.

If you experience any issues, feel free to contact us and we’ll be happy to help.

There could be a few reasons your bin wasn’t collected. Some of the most common ones are listed below. If you’re still unsure, our Customer Service team is here to help and will work with you to get it sorted.

Contact us and we’ll arrange a replacement or repair.

Contact us  and we’ll arrange an extra bin or change the size.

This is service specific and may provide public holiday collections. We’ll contact you ahead of public holidays to confirm collection requirements. If you’re unsure, please contact us

We specialise in the safe removal of hazardous waste to an appropriate processing facility. For bookings or more information, please contact our team

Our infographic guide makes recycling simple and easy to follow. You can download it here or request a hard copy to be mailed to you.

Yes, we do! Organic waste collection is available in select regions. To find out if it's available at your address, contact us and we’ll be happy to assist you.

Yes, large household items can go in your skip. Anything that is non-hazardous is acceptable as general waste, including whiteware (like fridges or washing machines), mattresses and furniture. Just let us know in advance so we can make the necessary arrangements.

For updates on service interruptions or delays, please contact us. Our team will either provide the information directly or liaise with our operations team as needed.

At WasteCo, our people come first. We’re committed to providing a safe working environment for all employees, contractors and customers. Our Health & Safety Promise includes regular safety audits and comprehensive training for all team members and contractors.

Site entry rules: 

All visitors must check in at the main office upon arrival.

PPE requirements: 

High-vis vests and closed-toe shoes are mandatory.

Prohibited actions: 

Smoking and alcohol consumption on site are strictly prohibited.

Contractor safety induction requirements: 

All new contractors must complete our online induction before coming on site.

Relevant regulations and standards: 

Our services comply with all relevant legislation, regulatory frameworks and local 
council bylaws.

Audit and inspection information: 

We undergo annual third-party audits to ensure compliance.

Permits and certifications: 

All waste disposal activities are fully licensed under local council guidelines.

We operate in multiple locations, including Auckland, Nelson, Christchurch, Timaru, Oamaru, Dunedin, Balclutha, Central Otago and Invercargill. If you're located in Southland or Clutha District, please refer to WasteNet and Clutha District websites for waste collection, transfer station information and pricing.